Frequently Asked Questions

Question: When do the fun times start?
A: Our doors swing open Thursday to Saturday at 7 PM, and we keep the party going until 2 AM!

Q: When can I catch the live tunes?
A: Get ready to rock out with live performances from Thursday to Saturday, starting at 8 PM and jamming until 2 AM!

Question: What about holidays?
A:We’re open for the holiday fun on St. Patrick's Day and New Year's Eve only.
Come celebrate with us!

Question: What type of music is played at Savannah Smiles Dueling Pianos?
A: The talented pianists at Savannah Smiles play a diverse range of music, including rock, pop, country, and classic hits, just about anything you can request. The show is highly interactive, and song requests from the audience help shape
the playlist for the night.

Q: Should I take an Uber/Lyft to your venue?
A: We encourage using ride-sharing services, as drinking and driving is illegal. Make sure to clearly inform your driver that you’re going to our venue, Smiles, as ride-share drivers often mistakenly drop off patrons at Saddlebags on River Street When calling a ride-share to go home, check that the app shows Smiles as your location, not Saddlebags, and update it if necessary.

Question: What's the dress code?
A: Come as you are and join the fun!

Question: I’m over 21 but I don’t have my ID, I’m 64, do I still need to bring an ID?
A: Yes, everyone entering Savannah Smiles must have a valid ID, even if you’re 64. It’s a city rule, not ours. Sorry for the inconvenience, but we’re just doing our jobs.

Question: What forms of payment do you accept?
A: We take cash, Visa, MasterCard, American Express, and Discover.

Question: Do you serve food?
A: Yes! We have a wide variety of bar food and pizza. Please check out our most up-to-date MENU here on our website.

Question: My party is ready to go but I just got another
adult beverage, what can I do?
A: Take it with you! Savannah allows residents and guests to take a “to-go” alcoholic beverage with them on the sidewalks as long as it’s under 16 oz and in a plastic cup. We have plastic cups stationed at our entrance/exit, free of charge.

Question: I’m here celebrating my wedding/engagement/bachelorette
party. Can I get on stage?
A: Yes! You can request to get on stage and sing or dance along to a song. However, this privilege is determined by our entertainment staff and usually requires a gratuity.

Q: What is the age requirement for entry?
A: Savannah Smiles is a 21 and over venue. Guests must present a valid ID upon entry.

Question: But can I bring my under age child IF I agree to stay with them all the time, puleeze?
A: We love children and we're sure yours are extra well behaved, but no, sorry.

Question: Can I bring my dog?
A: We love dogs, but only if they are a certified service dog.

Q: Is there a Cover Charge to get in?
A: Yes, there is a cover charge that varies depending on the night and any special events. It’s best to check here on our website or call ahead for specific pricing details.

Question: Can I celebrate a special occasion at Savannah Smiles?
A: Absolutely! Savannah Smiles is the perfect place to celebrate birthdays, bachelorette parties, anniversaries, and other special occasions. Be sure to let the staff know, and they can help make your celebration memorable.

Question: How can I make reservations?
A: We do not take reservations for Thursdays through Saturdays. To make a reservation for a special event, visit the Savannah Smiles website and fill out the reservation form, or call the venue directly at 912.527.6453. ***For parties of 20 or more, we offer the option to reserve tables if paid in advance, and we will hold the tables until 8 PM.

Question: I left my purse/phone/wallet/credit card behind;
how can I retrieve it?
A: You can call our office at 912.527.6453 and speak with anyone who answers. They can attempt to retrieve your item and leave it locked in our office. Office hours are Tuesday – Thursday, 10 AM – 4 PM.

Question: How do I find your location?
A: We are located off Bay Street, directly in front of the JW Marriott,
and behind the Quality Inn.

Question: Do you have onsite parking?
A: Unfortunately, no. However, there are several parking garages within a couple of blocks, including one adjacent to our location at the JW Marriott. Additionally, there are numerous on-street parking spots available.

Question: Do you have air conditioning?
A: YES! It is Savannah, after all. We keep our venue at a comfortable 68 degrees year-round, so get out of that oppressive Savannah heat and humidity and enjoy a frosty beverage at our bar.

Question: I’ve paid the cover charge but need to go back to my hotel for a few minutes or want to have a smoke. Can I come back in?
A: YES! As long as you still have your hand stamp, you can re-enter free of charge for the remainder of the night. However, you will have to wait in line.

Question: I’m having a bad day and just want a quiet night at home, or else I’m going to complain about everything. Should I still come?
A: No, our venue is lively and energetic, with people consuming alcoholic beverages and getting a little rowdy. Our diverse and loud customer base may bump into you or use curse words nearby. Seating is limited, and people often dance along to the music. A professional photographer is onsite, and you might get your picture taken. We also record everything inside and outside for quality assurance and security reasons. If any of these things offend you or upset you, please consider visiting another venue.

Question: Where do I find the pics that your photographer took
and how will they be used?
A: All photos will be uploaded to our Facebook by date, and you can download and use them as you see fit, free of charge. We will also use them on our website, social media, and in print advertising as needed.

Question: What time should I arrive to get a good seat?
A: It’s a good idea to arrive early, especially on weekends or during special events. Doors open at 7:00 PM, and the show starts at 8:00 PM. Arriving early ensures you get a good seat and can settle in before the show begins.

Question: How do I get an entertainer to perform a song for my group?
A: Each table has a small stack of customizable cocktail napkins and a pen. If they’re all gone, please ask your server for more. Simply write your request on a napkin, enclose the appropriate gratuity, and hand it to one of the security personnel stationed at the stage entrances/exits. They will give it to the entertainers. *Note: Not all songs may be known, and substitutions may be made. Requests, including those to get on stage, are performed randomly throughout the night and not necessarily in the order they are received. Tipping does not guarantee that your request will be played first. If you leave before your request is played or you haven’t been called to the stage, there are no refunds for gratuities paid to performers. Venue management has no control over the performance order of songs/requests as performers are independent contractors, but we will make every effort to assist patrons.

Question: Where do I Park?
Unfortunately, Smiles doesn’t have guest parking. There are multiple parking decks throughout downtown and plentiful on-street parking spaces. Some decks are less expensive than others, for instance, city decks are a fraction of the cost of what a hotel deck charges.

Question: Are there any drink specials?
A: Yes, Savannah Smiles often offers daily drink specials. For the latest promotions, check here on our website or our social media pages,
or ask the staff upon arrival.

Have any other questions?
Email Tripp@SmilesPianos.com, Facebook, or call us, 912.527.6453 (52SMILE)!