Frequently Asked Questions

🎹 General Information

Question: When do the fun times start?
Answer: Our doors swing open Thursday 7 PM – 2 AM, Friday 6:30 PM – 2 AM, and Saturday 6 PM – 2 AM. The party goes late until 2 AM, so come ready for a great time!

Question: What is the age requirement for entry?
Answer: Savannah Smiles is a 21+ venue. All guests must present a valid, non-expired ID upon entry.

Question: Do I have to bring a physical ID, or will a digital ID work?
Answer: The state of Georgia does not allow bars or restaurants to accept digital IDs. You must bring a valid, non-expired physical ID proving you are at least 21 years old.

Question: I’m over 21 but don’t have my ID — I’m 64! Do I still need to bring one?
Answer: Yes. Everyone must show a valid, non-expired ID, no matter their age. It’s a state law, not our rule. We can’t accept expired IDs or make exceptions.

Question: Are there any drink specials?
Answer: Yes! We have daily drink specials, though there’s no official “happy hour.” Check our website, social pages, or just ask your server when you arrive.

Question: Is there a cover charge?
Answer: Yes. Cover is $7 on Thursdays and $10 on Fridays and Saturdays. VIP reservations are $20 per person. (Prices may vary on holidays.)

Question: Where can I find the photos your photographer took?
Answer: All event photos are uploaded to our Gallery page by date — free to download and share. We also use them on our website, social media, and printed materials.

Question: Have any other questions?
Answer: Reach us by email at ray@smilespianos.com, on Facebook, or by phone at 912-527-6453 (52-SMILE).

🚗 Getting Here

Question: Should I take an Uber or Lyft to the venue?
Answer: We definitely recommend it! Please make sure your driver knows you’re going to Savannah Smiles, not Saddlebags, since the two are close by. When heading home, double-check that your pickup spot says Savannah Smiles on River Street.

Question: Where do I park?
Answer: We don’t have our own parking, but there are plenty of parking decks and on-street spaces downtown. City decks usually cost less than hotel garages.rite your text here...

💳 Payment Options

Question: What forms of payment do you accept?
Answer: We accept cash, Visa, MasterCard, American Express, and Discover.

Question: Is Venmo the only way to pay for reservations?
Answer: Yes — but if you’re visiting from Canada, we also accept PayPal.

Question: Do you accept Zelle?
Answer: We use Venmo, but PayPal works for our Canadian guests.

Question: I only have cash — can I drop it off to hold the reservation?
Answer: Sorry, we only accept Venmo for reservations.

Question: I’ve been struggling to send payment through Venmo. Any tips?
Answer: Try searching our username directly in the Venmo app instead of using the link — that usually does the trick!

🎟️ Reservations and Tables

Question: How can I make reservations?
Answer: For parties of 4 or more, click here. For special events, click here.

Question: Do we have to spend a certain amount at the table?
Answer: Nope! There’s no minimum spend — we just ask that you order directly from your server.

Question: So just to be clear — $15 per person guarantees us a table, and $7 just gets us in the door?
Answer: Exactly! $15 per person guarantees your table. If you just pay the $7 cover, you can still find a spot — tables often open up throughout the night.

Question: Can I add one more person to our reservation on Friday, 9/26/25 at 8 PM for a total of six?
Answer: Sure! Just Venmo the extra $20 per person, and you’re all set.

Question: Can you confirm our reservation and that my payment went through?
Answer: Once we receive your Venmo payment, you’ll get a confirmation message.

Question: What’s the deadline to send the deposit?
Answer: Please send it at least 24 hours before your arrival.

Question: So the table reservation is $20 per person? Do we pay in advance or at the door? What’s the cancellation policy?
Answer: Yes — $20 per person, paid in advance via Venmo. No refunds, but you can reschedule.

Question: Can we cancel or move our reservation to another night if our plans change?
Answer: We don’t offer refunds, but you can transfer your reservation to a different night.

Question: How many people fit at a VIP table?
Answer: Anywhere from 4 people to as many as you’d like!

Question: Are VIP tables by reservation only, or can I book last-minute?
Answer: You can reserve up to two hours before showtime if spots are available.

Question: Can I add people later or pay for them at the door when we check in?
Answer: Seats are only guaranteed if paid in advance via Venmo.

Question: Can the name on the table be “Jaynee Lou”?
Answer: Absolutely — we’ll use whatever name you’d like.

Question: Is there a way to get a table up front?
Answer: Yes! Just book a prepaid reservation.

Question: I’m having trouble with the link — can I just pay through the Venmo app?
Answer: Yes, that works perfectly! Just search our name directly in Venmo.

Question: How do I finalize the reservation?
Answer: Simply Venmo your payment, and that holds your table.

Question: When I pay on Venmo, do I need to write our time or number of guests?
Answer: Nope! As long as your Venmo name matches your reservation, you’re good.

Question: Will I get a confirmation once the payment goes through?
Answer: Yes, you’ll receive confirmation once we receive it.

Question: Can I make a reservation after 10 PM?
Answer: Most late-night groups just walk in, but we can hold a semi-private section until around 10 PM for $1,000, which covers 20 guests with VIP entry and a private server. Extra guests are $10 each without guaranteed seating. Tables usually open up around 9:30–10 PM, so walk-ins can often find spots after a short wait.

⏰ Arrival and Timing

Question: What time should I arrive to get a good seat?
Answer: The show starts at 8 PM. Arrive early for the best seating!

Question: Can we arrive at 7:30?
Answer: Sure, anytime before 8 PM is great.

Question: If we show up around 8:20, can we still make a reservation?
Answer: The latest reservation time is 8 PM, but you’re welcome to come by — we might still have space!

Question: Do you have any tables available at 8 PM tonight?
Answer: Most nights, yes — 99% of the time we’ve got space!

Question: Is there anything else we should bring besides our IDs?
Answer: Just your good vibes — get ready to have fun