Frequently Asked Questions

🎹 General Information

Question: When do the fun times start?
Answer: Our doors open Thursday 7 PM–2 AM, Friday 6:30 PM–2 AM, and Saturday 6 PM–2 AM. The party goes until 2 AM each night.

Question: What is the age requirement for entry?
Answer: Savannah Smiles is a 21+ venue. All guests must present a valid, non-expired physical ID upon entry.

Question: Are children allowed at Savannah Smiles?
Answer: No. Savannah Smiles is an adults-only environment. It is one of the busiest bars in Savannah, with loud music, crowded conditions, spilled drinks, food on the floor, and possible broken glass. For safety reasons, children are not permitted inside the venue.

Question: Do I have to bring a physical ID, or will a digital ID work?
Answer: A physical ID is required. Georgia law does not allow bars or restaurants to accept digital IDs.

Question: I’m over 21 but don’t have my ID — I’m 64! Do I still need to bring one?
Answer: Yes. Everyone must show a valid, non-expired physical ID, regardless of age. No exceptions.

Question: Do you have a happy hour?
Answer: No. We do not offer a formal happy hour. Occasional drink specials may be available—ask your server for details.

Question: Where can I find the photos your photographer took?
Answer: All event photos are uploaded to our Gallery page by date and are free to download and share. We also use them on our website, social media, and printed materials.

Question: Can I request not to appear in photos or videos at Savannah Smiles?
Answer: No. Savannah Smiles uses continuous video and photography throughout the venue, and we cannot guarantee exclusion. Multiple security cameras and ongoing recording operate at all times, with signage posted to notify guests. By entering, you acknowledge that photos and video may be taken during your visit.

Question: Do you have a dance floor or allow dancing?
Answer: We do not have a dance floor, and for safety and insurance reasons, we cannot formally allow open dancing. Guests may enjoy the music from their tables.

Question: Are service animals allowed?
Answer: Yes. Only trained service animals are permitted under federal law. However, the venue is extremely busy, with loud music, crowded spaces, spills, and possible broken glass. For the safety of your service animal, we strongly recommend that you do not bring them. For questions before your visit, contact Ray@smilespianos.com.

Question: Have any other questions?
Answer: Reach us by email at Ray@smilespianos.com, on Facebook, or by phone at 912-527-6453 (52-SMILE).

🚗 Getting Here

Question: What’s the best way to get to Savannah Smiles?
Answer: Rideshare is the easiest! Uber and Lyft drivers sometimes confuse us with Saddlebags downstairs on River Street. Make sure your driver selects Savannah Smiles – 314 Williamson St, Savannah, GA 31401 and that you are dropped off on Williamson Street, not River Street.

Question: Should I take an Uber or Lyft?
Answer: Yes — we highly recommend it. It avoids parking hassles, and drop-off is simple. Just double-check that the app shows Savannah Smiles on Williamson Street before you get out of the car.

Question: Where can I park if I’m driving?
Answer: We don’t have our own parking, but there are plenty of garages and on-street options nearby. City parking decks are usually more affordable than hotel garages, and all are just a short walk from the venue.

💳 Payment Options

Question: What forms of payment do you accept?
Answer: We accept cash, Visa, MasterCard, American Express, and Discover.

Question: Is Venmo the only way to pay for reservations?
Answer: Yes. All reservations must be prepaid through Venmo.

Question: Do you accept Zelle?
Answer: No. Reservations must be paid through Venmo.

Question: I only have cash — can I drop it off to hold the reservation?
Answer: No. We only accept Venmo for reservations.

Question: I’ve been struggling to send payment through Venmo. Any tips?
Answer: Try searching our username directly in the Venmo app instead of using the link. When sending payment, please include the name on your reservation and your email address so we can send your confirmation. Including your mobile number also helps us contact you if you’re running late.

🎟️ Reservations and Tables

Question: How can I make reservations?
Answer: For parties of 4 or more, click here. For special events, click here.

Question: Do we have to spend a certain amount at the table?
Answer: No. There is no minimum spend — we only ask that you order directly from your server.

Question: Can I add one more person to our reservation for a total of six?
Answer: Yes. Just Venmo the additional $20 per person, and your reservation will be updated.

Question: Can you confirm our reservation and that my payment went through?
Answer: Once we receive your Venmo payment, you will receive a confirmation message.

Question: What’s the deadline to pay for reserved tables?
Answer: Please submit your payment at least 24 hours before your arrival.

Question: So the table reservation is $20 per person? Do we pay in advance or at the door? What’s the cancellation policy?
Answer: Yes — the cost is $20 per person, paid in advance via Venmo. Reservations are non-refundable, but you may reschedule for another night.

Question: Can we cancel or move our reservation if our plans change?
Answer: You may transfer your reservation to another night, but refunds are not offered.

Question: How many people fit at a VIP table?
Answer: VIP tables can seat groups of 4 or more, with no maximum.

Question: Are VIP tables by reservation only, or can I book last-minute?
Answer: You may reserve up to two hours before showtime, depending on availability.

Question: Can I add people later or pay for them at the door when we check in?
Answer: Seats are guaranteed only if they are prepaid via Venmo.

Question: Can the name on the table be “Jaynee Lou”?
Answer: Yes. We can list your table under any name you choose.

Question: Is there a way to get a table up front?
Answer: Yes — book a prepaid reservation.

Question: I’m having trouble with the link — can I just pay through the Venmo app?
Answer: Yes. You can search for us directly in Venmo and submit your payment there.

Question: How do I finalize the reservation?
Answer: Your reservation is confirmed once your Venmo payment is received.

Question: When I pay on Venmo, do I need to write our time or number of guests?
Answer: No. If your Venmo name matches your reservation, that is all we need.

Question: Will I get a confirmation once the payment goes through?
Answer: Yes. A confirmation message will be sent after your payment is processed.

Question: Can I make a reservation after 10 PM?
Answer: Most late-night guests walk in, but we can hold a semi-private section until around 10 PM for $1,000, which includes VIP entry and a private server for 20 guests. Additional guests are $10 each. Tables often open up around 9:30–10 PM, so walk-ins may find seating after a short wait.

Question: Do you take St. Patrick’s Day reservations?
Answer: No. We do not and will not accept reservations for St. Patrick’s Day.

⏰ Arrival and Timing

Question: What time should I arrive to get a good seat?
Answer: The show starts at 8 PM. Arrive early for the best seating — it is much easier to find a seat before 7 PM.

Question: Can we arrive at 7:30?
Answer: Sure. Anytime before 8 PM is great, and earlier arrivals make finding seating much easier.

Question: If we show up around 8:20, can we still make a reservation?
Answer: Reservations close at 8 PM, but you are welcome to walk in. Space is subject to availability.

Question: Do you have any tables available at 8 PM tonight?
Answer: Availability varies by night. Walk-ins are always welcome, and we will seat you if space is available.

Question: Is there anything else we should bring besides our IDs?
Answer: Just your good vibes — get ready to have fun!

🎉 New Year’s Eve Reservations

Question: When do New Year’s Eve reservations open?
Answer: New Year’s Eve reservations are already open. Click the “View NYE VIP Details” button on our Home page to access all NYE information.

Question: How do I book a Reserved Seat for New Year’s Eve?
Answer: Go to the New Year’s Eve page, open the NYE Reservation Form, and submit your request. You will receive a confirmation email once your payment is received.

Question: What is included with Reserved Seating?
Answer: Reserved Seating guarantees your seat for the entire evening. Doors open at 6:00 PM, and the show runs 8:00 PM–2:00 AM. Reserved Seating includes guaranteed seating, in-and-out privileges, elevated party favors, a champagne toast at midnight, and table service. Price: $60 per person (plus tax/fees).

Question: What is the difference between Reserved Seating and General Admission?
Answer: Reserved Seating includes guaranteed seating, elevated party favors, champagne toast at midnight, in-and-out privileges, and table service. General Admission provides entry only, does not guarantee seating, includes party favors, and offers table service only if you find an available seat. General Admission does not include in-and-out privileges.

Question: Can I attend New Year’s Eve without a reservation?
Answer: Yes. General Admission will be available until capacity is reached. It includes entry and party favors but does not guarantee seating. Table service is provided only if you find an available seat.