Frequently Asked Questions

Question: When do the fun times start?
Answer: Our doors swing open Thursday 7 PM - 2 AM, Friday 6:30 PM - 2 AM, and Saturday 6 PM - 2 AM. We keep the party going late, so come ready for a great time!

Question: Should I take an Uber/Lyft to your venue?
Answer: We encourage using ride-sharing services, as drinking and driving is illegal. Make sure to clearly inform your driver that you’re going to Smiles, as ride-share drivers often mistakenly drop off patrons at Saddlebags on River Street. When calling a ride-share to go home, check that the app shows Smiles as your location, not Saddlebags, and update it if necessary.

Question: I’m over 21 but I don’t have my ID, I’m 64, do I still need to bring an ID?
Answer: Yes, everyone entering Savannah Smiles must have a valid, non-expired ID, even if you’re 64. It’s a state rule, not ours. We cannot accept expired IDs. Sorry for the inconvenience, but we’re just doing our jobs and cannot risk our liquor license to make an exception.

Question: What forms of payment do you accept?
Answer: We take CASH, Visa, MasterCard, American Express, and Discover.

Question: What is the age requirement for entry?
Answer: Savannah Smiles is a 21+ venue. Guests must present a valid, non-expired ID upon entry.

Question: How can I make reservations?
Answer: For parties of 20 or more, we offer the option to reserve tables if paid in advance, and we will hold the tables until 8 PM.
To make a reservation for a special event, call us directly at 912.527.6453 or our GM, Tripp, at 912.604.5291.

Question: Where do I find the photos that your photographer took, and how will they be used?
Answer: All photos will be uploaded to our website (click on Gallery here) by date, and you can download and use them as you see fit, free of charge. We will also use them on our website, social media, and in print advertising as needed.

Question: What time should I arrive to get a good seat?
Answer: It’s a good idea to arrive early, especially on weekends or during special events. Doors open at 7 PM, and the show starts at 8 PM. Arriving early ensures you get a good seat and can settle in before the show begins. Most nights, you can arrive around 8:30 and still find seating, although premium seating goes fast and there are no guarantees.

Question: Where do I park?
Answer: Unfortunately, Smiles doesn’t have guest parking. There are multiple parking decks throughout downtown and plentiful on-street parking spaces. Some decks are less expensive than others; city decks are a fraction of the cost of what a hotel deck charges.

Question: Are there any drink specials?
Answer: Yes, Savannah Smiles offers daily drink specials, but there is no official "happy hour." For the latest promotions, check our website, social media pages, or ask the staff upon arrival.

Question: Have any other questions?
Answer: Email Tripp@SmilesPianos.com, Facebook, or call us at 912.527.6453 (52SMILE)!