Frequently Asked Questions

🎹 General Information

Question: When do the fun times start?
Answer: Our doors swing open Thursday 7 PM – 2 AM, Friday 6:30 PM – 2 AM, and Saturday 6 PM – 2 AM. The party goes late until 2 AM, so come ready for a great time!

Question: What is the age requirement for entry?
Answer: Savannah Smiles is a 21+ venue. All guests must present a valid, non-expired ID upon entry.

Question: Do I have to bring a physical ID, or will a digital ID work?
Answer: The state of Georgia does not allow bars or restaurants to accept digital IDs. You must bring a valid, non-expired physical ID proving you are at least 21 years old.

Question: I’m over 21 but don’t have my ID — I’m 64! Do I still need to bring one?
Answer: Yes. Everyone must show a valid, non-expired ID, no matter their age. It’s a state law, not our rule. We can’t accept expired IDs or make exceptions.

Question: Are there any drink specials?
Answer: Yes! We have daily drink specials, though there’s no official “happy hour.” Check our menus, social pages, or just ask your server when you arrive.

Question: Is there a cover charge?
Answer: Yes. Cover is $7 on Thursdays and $10 on Fridays and Saturdays. VIP reservations are $20 per person. (Prices may vary on holidays.)

Question: Where can I find the photos your photographer took?
Answer: All event photos are uploaded to our Gallery page by date — free to download and share. We also use them on our website, social media, and printed materials.

Question: Do you have a dance floor or allow dancing?
Answer: The venue is usually too full to safely accommodate open dancing, and for insurance reasons we can’t formally allow it. While we don’t have a dance floor, guests are welcome to move a little at their tables and enjoy the music from their seats.

Question: Have any other questions?
Answer: Reach us by email at ray@smilespianos.com, on Facebook, or by phone at 912-527-6453 (52-SMILE).

🚗 Getting Here

Question: Should I take an Uber or Lyft to the venue?
Answer: We definitely recommend it! Please make sure your driver knows you’re going to Savannah Smiles, not Saddlebags, since the two are close by. When heading home, double-check that your pickup spot says Savannah Smiles on 314 Williamson St, Savannah, GA 31401
(Off Bay Street in front of the JW Marriot/Plant Riverside).

Question: Where do I park?
Answer: We don’t have our own parking, but there are plenty of parking decks and on-street spaces downtown. City decks usually cost less than hotel garages.

💳 Payment Options

Question: What forms of payment do you accept?
Answer: We accept cash, Visa, MasterCard, American Express, and Discover.

Question: Is Venmo the only way to pay for reservations?
Answer: Yes.

Question: Do you accept Zelle?
Answer: We use Venmo.

Question: I only have cash — can I drop it off to hold the reservation?
Answer: Sorry, we only accept Venmo for reservations.

Question: I’ve been struggling to send payment through Venmo. Any tips?
Answer: Try searching our username directly in the Venmo app instead of using the link — that usually does the trick!

🎟️ Reservations and Tables

Question: How can I make reservations?
Answer: For parties of 4 or more, click here. For special events, click here.

Question: Do we have to spend a certain amount at the table?
Answer: Nope! There’s no minimum spend — we just ask that you order directly from your server.

Question: So just to be clear — $15 per person guarantees us a table, and $7 just gets us in the door?
Answer: Exactly! $15 per person guarantees your table. If you just pay the $7 cover, you can still find a spot — tables often open up throughout the night.

Question: Can I add one more person to our reservation on Friday, 9/26/25 at 8 PM for a total of six?
Answer: Sure! Just Venmo the extra $20 per person, and you’re all set.

Question: Can you confirm our reservation and that my payment went through?
Answer: Once we receive your Venmo payment, you’ll get a confirmation message.

Question: What’s the deadline to send the deposit?
Answer: Please send it at least 24 hours before your arrival.

Question: So the table reservation is $20 per person? Do we pay in advance or at the door? What’s the cancellation policy?
Answer: Yes — $20 per person, paid in advance via Venmo. No refunds, but you can reschedule.

Question: Can we cancel or move our reservation to another night if our plans change?
Answer: We don’t offer refunds, but you can transfer your reservation to a different night.

Question: How many people fit at a VIP table?
Answer: Anywhere from 4 people to as many as you’d like!

Question: Are VIP tables by reservation only, or can I book last-minute?
Answer: You can reserve up to two hours before showtime if spots are available.

Question: Can I add people later or pay for them at the door when we check in?
Answer: Seats are only guaranteed if paid in advance via Venmo.

Question: Can the name on the table be “Jaynee Lou”?
Answer: Absolutely — we’ll use whatever name you’d like.

Question: Is there a way to get a table up front?
Answer: Yes! Just book a prepaid reservation.

Question: I’m having trouble with the link — can I just pay through the Venmo app?
Answer: Yes, that works perfectly! Just search our name directly in Venmo.

Question: How do I finalize the reservation?
Answer: Simply Venmo your payment, and that holds your table.

Question: When I pay on Venmo, do I need to write our time or number of guests?
Answer: Nope! As long as your Venmo name matches your reservation, you’re good.

Question: Will I get a confirmation once the payment goes through?
Answer: Yes, you’ll receive confirmation once we receive it.

Question: Can I make a reservation after 10 PM?
Answer: Most late-night groups just walk in, but we can hold a semi-private section until around 10 PM for $1,000, which covers 20 guests with VIP entry and a private server. Extra guests are $10 each. Tables usually open up around 9:30–10 PM, so walk-ins can often find spots after a short wait.

Question: Are you open on Thanksgiving Day?
Answer: No. We are closed on Thanksgiving Day so our team can spend time with family.

Question: Can I book a private event during Thanksgiving weekend?
Answer: Yes. We are accepting private-party reservations for Friday and Saturday of Thanksgiving weekend.

Question: St. Patrick’s Day reservations
Answer: No reservations are accepted for St. Patrick’s Day. Seating is walk-in only.

⏰ Arrival and Timing

Question: What time should I arrive to get a good seat?
Answer: The show starts at 8 PM. Arrive early for the best seating!

Question: Can we arrive at 7:30?
Answer: Sure, anytime before 8 PM is great.

Question: If we show up around 8:20, can we still make a reservation?
Answer: The latest reservation time is 8 PM, but you’re welcome to come by — we might still have space!

Question: Do you have any tables available at 8 PM tonight?
Answer: Most nights, yes — 99% of the time we’ve got space!

Question: Is there anything else we should bring besides our IDs?
Answer: Just your good vibes — get ready to have fun

Question: Will photos or videos be taken during my visit?
Answer: Yes. Photos and videos may be taken during the show and used on our social media or marketing. If you prefer not to appear, simply let our staff know when you arrive.

Question: Can I bring a service animal or emotional support animal?
Answer: Yes. Service animals and emotional support animals are allowed, but our venue is not recommended for animals due to loud music, spills, and possible broken glass.

🎉 New Year’s Eve Reservations

Q: When do New Year’s Eve reservations open?
A: We begin accepting NYE reservations on November 17 (45 days out). Look for the “Now accepting New Year’s Eve reservations” button on our Home page—clicking it takes you to the Reservations page with all details and booking options.

Q: What’s included with a Reserved Seat for NYE?
A: Reserved Seating includes guaranteed seating from entry to exit, unlimited in-out privileges, elevated party favors (including a Light-Up Smiles hat), a champagne toast at midnight, and table service. The show runs 8:00 PM–2:00 AM (doors at 6:00 PM). Current price: $60 per person (plus tax/fees).

Q: What’s the difference between Reserved Seating and General Admission?
A: Reserved Seating ($60) guarantees your seat all night and includes party favors, champagne toast, in-out privileges, and table service.
General Admission ($20) provides entry only—seating is not guaranteed and party-favor/table-service benefits are not included.

Q: How do I book a NYE Reserved Seat?
A: Click the NYE button on our Home page to reach the Reservations page, select 12/31, choose Reserved Seating, and complete checkout. You’ll receive a confirmation email when your reservation is finalized.

Q: Can I still come for NYE without a reservation?
A: Yes—choose General Admission ($20) on the Reservations page. Please note: GA does not include guaranteed seating or table service, and capacity may be limited during peak times.

Q: Are prices or inclusions subject to change?
A: Yes. Pricing and inclusions may change without notice. The Reservations page always reflects the most current information.